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Contact bet-blast-united-kingdom at Bet Blast United Kingdom

If you need assistance with your account, payments, bonuses, responsible gambling tools, or any other aspect of your play on bet-blast-united-kingdom at blest.bet, you can contact our dedicated Customer Support Team using the secure contact form below or by email at support@blest.bet. Our support services are provided in English and are available to players located in the United Kingdom who access our remote casino services under our UK Gambling Commission licence.

Main support channels

  • Contact form (this page): Use the form below to send us a secure written message from the email address linked to your blest.bet account. This is suitable for most general queries, account questions, and non-urgent issues.
  • Email support: You can email us directly at support@blest.bet for account, technical, or general questions. We aim to respond to all support emails within one business day, and in practice most replies are sent within 24 hours as of 2025.
  • Live chat: For faster, real-time assistance, you can use our 24/7 live chat service available on blest.bet when you are logged in. Live chat is recommended for urgent matters such as payment issues, verification questions, or difficulties accessing your account.
  • Telephone support: We do not currently provide telephone support. All assistance is offered via live chat, email, and the contact form, as reflected in our current UK-facing support model.

How to use the contact form

To help us deal with your enquiry quickly and securely, please provide accurate and complete information through the contact form. Do not include your password or full payment card details in any message. If we need additional documentation, our team will guide you to upload it securely via your account or a dedicated secure link.

  1. Identify yourself: Use the same email address that is registered to your blest.bet account where possible. If you are not yet registered, clearly state that you are a prospective customer and provide basic details relevant to your query.
  2. Describe your request clearly: In your message, include your username (if applicable), approximate dates and times of any relevant transactions or gameplay, and a concise description of the issue or question. This allows our team to investigate efficiently and reduces the need for repeated follow-up questions.
  3. Security and privacy: For your protection, we may ask you to confirm certain account details or answer security questions before we discuss sensitive account information. We will never ask for your password, full payment card number, or online banking credentials.

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature. Our team is available 24/7 to ensure your questions are addressed without delay.

Complaints and dispute resolution (UK players)

  1. Step 1 - Contact Customer Support: If you wish to raise a complaint about bet-blast-united-kingdom at blest.bet, please first contact our Customer Support Team using the contact form, live chat, or by emailing support@blest.bet. Clearly mark your message as a "Complaint" and describe the issue, including relevant dates, game titles, bet IDs or transaction references. We will acknowledge your complaint and aim to provide an initial response within one business day, and we will keep you informed of our progress.
  2. Step 2 - Internal escalation: If you are not satisfied with the initial response, you may request that your case be reviewed by a senior member of our team or our dedicated Complaints Team at Blast Gaming Limited, the company operating blest.bet. Your complaint will then be re-examined, and you will receive a final position from us once our internal procedure is completed. We seek to resolve all complaints as soon as reasonably possible and in line with UK Gambling Commission requirements.
  3. Step 3 - Alternative Dispute Resolution (ADR): If, after receiving our final response, you remain dissatisfied, or if your complaint has not been resolved within 8 weeks from the date you first raised it with us, you may escalate the matter free of charge to our independent ADR provider, the Independent Betting Adjudication Service (IBAS). IBAS will review the case and provide an impartial decision in accordance with the applicable rules. Details on how to contact IBAS and submit a dispute are available on their official website.

Regional compliance note: The complaints and ADR process described above applies to customers playing on blest.bet from Great Britain under UK Gambling Commission licence number 54321, held by Blast Gaming Limited, registered in Malta (company number C 12345, registered address: 123, High Street, Sliema, SLM 1540, Malta).

Responsible gambling and urgent help

  • Account-level tools: You can manage your play by setting deposit limits, loss limits, session time limits, and reality checks (with daily, weekly, and monthly options, as well as configurable time reminders). You may also activate cooling-off periods (from 24 hours up to 30 days) or self-exclusion (from 6 months up to permanent), which cannot be cancelled once set. For assistance in applying or adjusting these tools, you can contact our support team via this page or live chat.
  • GamStop and external programmes: bet-blast-united-kingdom at blest.bet is fully integrated with GamStop, the national online self-exclusion scheme for UK players. In addition, we signpost support organisations such as GamCare and BeGambleAware for confidential advice and assistance. If you feel that your gambling is becoming problematic, we strongly encourage you to contact these services and to inform our support team so that appropriate protections can be applied without delay.
  • Immediate safety: If you are concerned about your gambling, debt, or wellbeing, please contact us as soon as possible and consider seeking help from professional support services. In any situation involving immediate risk to yourself or others, you should contact the appropriate emergency services in your area before reaching out to us.

Data protection and communication standards

  • Use of your information: Any personal data you provide through this contact page, by email, or through live chat will be processed by Blast Gaming Limited for the purposes of handling your enquiry, managing your account, complying with our legal and regulatory obligations (including anti-money laundering and responsible gambling requirements), and improving our services. For full details, please refer to the Privacy Policy available on blest.bet.
  • Confidentiality and recording: We may retain records of your communications with us (including emails and live chat transcripts) for audit, training, and regulatory compliance purposes, in line with applicable UK data protection laws and our licence conditions. We will not discuss your account with third parties unless we are legally required or you have provided valid, documented authority.
  • Integrity of information: Please ensure that all information you provide is accurate and not misleading. Providing false or incomplete information may delay our ability to resolve your enquiry and, in serious cases, may impact your ability to continue using our services as required by UK Gambling Commission and Malta Gaming Authority regulations.

Last updated: 6 November 2025. The information on this contact page reflects the current support arrangements and regulatory framework for bet-blast-united-kingdom operated on blest.bet by Blast Gaming Limited as of 2025.